after effects warning: unknown exeption

New Here ,
Jun 07, 2022 Jun 07, 2022

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hi i keep getting this error massage after i start to play my project
my hardwer:
imac 27  4.2 GHz Quad-Core Intel Core i7

8 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

after effect version:
22.4.0 (build 56)
i tride everything that was post in this forum

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Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

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Hi oz0D4C,

 

Sorry to hear that.

Does it happen with all the projects? Did you try the solution mentioned in the following community thread: https://community.adobe.com/t5/after-effects-discussions/after-effects-warning-unknown-exception-mac...

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Jun 07, 2022 Jun 07, 2022

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yes sir
i deleted all of non system fonts
i deleted premeire
i deleted after effects and reinstall it

i can start my project but at some point when i try to play it, it stops and show this massage
when i purge all memory and disk cache, it fixes it for a minut or two
i checked i got 2 TB free space, i closed all the other apps, and i gave it 400GB max disk space

please my deadline is getting close and i cant finish my project 😞 

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New Here ,
Jun 07, 2022 Jun 07, 2022

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I am having the same problems. I am not working with fonts though (yet), but with an illustrator file. 

I downgraded my after effects version and the error messages keep coming. What else can I do?

I also have a deadline and these errors are really annoying. It has not being funny to trust Adobe Products...

 

Any help would be really appreciated.

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New Here ,
Jun 21, 2022 Jun 21, 2022

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I have the same issus. I did not used any fonts yet.

Please help.

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New Here ,
Jul 24, 2022 Jul 24, 2022

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I have the same problem...

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