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After Effects will no longer launch

New Here ,
Mar 30, 2021 Mar 30, 2021

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After Effects was running fine when it stated that AE needed an update, I got the latest update for AE and it proceeded to not work from then on. It only wants to launch once, and if and when it crashes I have to restart my computer, and even then it's not guaranteed that it will work post restart. I am not sure what the issue here is, at one point it's fine, then all of a sudden doesn't work. Same issue with Media Encoder as well.

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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I would need to know your environment more like OS, AE version, graphic card etc. Generally speaking, I would recommend you update the graphic card driver and reset the preferences of AE.

 

 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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I am running Windows 10 on an Intel i7-9700K, Nividia GeForce 2080ti, 16GB RAM, and running AE version 18.0.1. I have also been having issues with running Adobe programs in general. When I run an Adobe program the entire computer gets laggy and glitchy, it's hard to explain. For whatever reason, the fix for this is to have a stream running on the other monitor. I am not sure where to find any crash logs of AE.

 

Thank you for the help.

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Without system info and at least some basic crash details this is not going anywhere.

 

Mylenium

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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You answered your own question: You have a serious issue with your graphics card configuration. Time to dig into that NVidia panel and play around with options or install diffeent drivers alltogether.

 

Mylenium

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New Here ,
Apr 01, 2021 Apr 01, 2021

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That doesn't make any sense at all, my graphics card drivers are up to date?

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Also how would you be able to tell that I have serious issues with my graphics card souly based on only knowing the model of it?

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi Joesph0101,

 

Sorry for your issue with After Effects.

Please check if After Effects is generating any crash logs: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput... 

If you're using any third-party plug-ins, try removing them and see if it brings any change.

Let us know.

 

Thanks,

Nishu

 

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Here is a crash log from a few days ago I found. I don't know if this helps.

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