after effects will not open

New Here ,
Jul 07, 2022 Jul 07, 2022

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I just downloaded after effects in the creative cloud and when I go to open it nothing happens. I have tried uninstalling and reininstalling, restarting my computer with none of it working. It does not even show up as a process in the task manager working. Not sure what do to to try and be able to fix it. 

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Crash , Error or problem , Performance

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Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

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System specs would be helpful to us.

You may want to consider using the cleaner tool.

More info here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi Michael,

 

Welcome to the community and sorry for your issue.

As the expert suggested, we'd need to know the system specifications in order to troubleshoot the issue properly.

You can try running it as an administrator (right-click its icon and select Run as administrator).

Looking forward to your response.

 

Thanks,

Nishu

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