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After Effects won't open, freezes on "cleaning up smart mask interpolation"

New Here ,
Jul 20, 2023 Jul 20, 2023

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Working on a Lenovo E580, windows 11.

After effects was working very slowly, so I updated it. I then updated my intel HD graphics driver as I saw it was out of date.

After this, with after effects and my graphics drivers updated, laptop restarted, it began to crash after a few seconds of  a file being open. Now it doesn't even launch, it freezes in the startup, no matter which version I uninstall and reinstall after effects in. it gets to  "cleaning up smart mask interpolation".

Really hope there's an easy solution as I have work to finish.

thank you!

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Adobe Employee ,
Jul 21, 2023 Jul 21, 2023

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Hi phillipb2293055,

 

Welcome to the community and sorry for your issue.

Are there any crash reports? Please try the suggestions in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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Try opening the Creative Cloud/Apps page and click on the three little dots to the right of the After Effects Open button. Click the dots, and you can roll back a build or two or even roll back a version by clicking on the Other Versions menu. That is my go-to fix whenever AE starts misbehaving after an update.

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