After FX crashes when importing 3D Model into Element 3D

[Giovanni Gasque]

I use to edit A LOT on Element 3D, I used to pirate all of it becaise I couldn't afford it, one day Element crashed my After Effects and it never stopped until this day, I BOUGHT After Effects and Element 3D from Video Copilot, HOPING it would work. I can apply element to a layer with no problem, and open the interface without nothing happening, but when I import 3D models EVEN the ones that come with Element, my After FX crashes. I tried unistalling everything, and just nothing works! I got clients waiting on me AND I DON'T KNOW WHAT TO DO. help plz

[Mylenium]

Aside from the questionable ethics you have not provided any system info or actual crash info, so we can't tell you much. From conflicts with AE's own OBJ loading to simple issues with your GPU this could be anything.

Mylenium

[Giovanni Gasque]

Sorry but I don't know how to check the crashing info, is there a folder I should be looking for?

[Mylenium]

E3D will create minidumps in its plug-in folder and of course there should be a regular crash info in your system's event viewer/ log viewer.

Mylenium

[GroovyDrini]

i'm having the same issue now

[GroovyDrini]

got any solution? whenever i try to import a 3d object in element 3d, it keeps crashing and closing after effects

[Kisely · Accepted solution]

This post is old, but this happened to me as well yesterday. I reinstalled AE and Element and tried everything possible, but nothing fixed the problem. It was happening because of a corrupted 3D model I was importing, and Element saved it to the cache.  Element 3D has its own cache, and purging the cache from AE does not purge this one.  To fix it, do this:

Clear the Element 3D cache

• Open the Element 3D effect on your layer in After Effects.
• Click the Scene Setup button.
• In the Scene Setup window, go to File > Preferences.
• Click the Clear Cache button.
• Click OK to close the Preferences and Scene Setup windows.

This fixed it for me. Hope it helps someone in the future.