After FX crashes when importing 3D Model into Element 3D

New Here ,
Jun 30, 2022 Jun 30, 2022

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I use to edit A LOT on Element 3D, I used to pirate all of it becaise I couldn't afford it, one day Element crashed my After Effects and it never stopped until this day, I BOUGHT After Effects and Element 3D from Video Copilot, HOPING it would work. I can apply element to a layer with no problem, and open the interface without nothing happening, but when I import 3D models EVEN the ones that come with Element, my After FX crashes. I tried unistalling everything, and just nothing works! I got clients waiting on me AND I DON'T KNOW WHAT TO DO. help plz

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FAQ , User interface or workspaces

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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Aside from the questionable ethics you have not provided any system info or actual crash info, so we can't tell you much. From conflicts with AE's own OBJ loading to simple issues with your GPU this could be anything.

 

Mylenium

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New Here ,
Jul 01, 2022 Jul 01, 2022

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Sorry but I don't know how to check the crashing info, is there a folder I should be looking for?

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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E3D will create minidumps in its plug-in folder and of course there should be a regular crash info in your system's event viewer/ log viewer.

 

Mylenium

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