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After Mac update, my After effects and Premiere work much slower

New Here ,
Feb 01, 2023 Feb 01, 2023

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After iMac update, my After effects and Premiere work much slower. Somebody have an idea how to fix this?

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LEGEND ,
Feb 01, 2023 Feb 01, 2023

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This is a known issue. Since this sounds like an older Mac install AE 2022.

 

Mylenium 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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System details, please. I'm on an M1 MacBook Pro most of the time and it's zippy as can be, but I am careful as can be.

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Feb 01, 2023 Feb 01, 2023

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Hi there,

 

Please share system details, as Rick mentioned. Your post has generic information, and it's not a known issue.

 

Meanwhile, here are a couple of steps that you can try to improve the performance:

  • Disable unnecessary layers: Layers that are turned off or not being used can slow down performance.
  • Reduce the size of your compositions: Larger compositions can also slow down performance. Try to keep your compositions as small as possible.

 

Thanks,

Rameez

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New Here ,
Feb 02, 2023 Feb 02, 2023

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System details are:

MaOS Ventura 13.2

Processor: 3,8 GHz 8-Core Intel Core i7

Graphics: AMD Radeon Pro 5500 XT 8 GB

Memory: 8 GB 2667 MHz DDR4

 

Also, where can I speak/chat with real adobe support agent like it was before few months when I had a problem?

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Feb 03, 2023 Feb 03, 2023

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Your computer doesn't have enough memory to run After Effects smoothly. Check the system requirements here: https://helpx.adobe.com/after-effects/system-requirements.html

 

If you want to get in touch with Adobe chat support, follow this link: https://helpx.adobe.com/contact.html

 

Thanks,

Rameez

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