• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

After Mac update, my After effects and Premiere work much slower

New Here ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

After iMac update, my After effects and Premiere work much slower. Somebody have an idea how to fix this?

TOPICS
FAQ

Views

180

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

This is a known issue. Since this sounds like an older Mac install AE 2022.

 

Mylenium 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

System details, please. I'm on an M1 MacBook Pro most of the time and it's zippy as can be, but I am careful as can be.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

Hi there,

 

Please share system details, as Rick mentioned. Your post has generic information, and it's not a known issue.

 

Meanwhile, here are a couple of steps that you can try to improve the performance:

  • Disable unnecessary layers: Layers that are turned off or not being used can slow down performance.
  • Reduce the size of your compositions: Larger compositions can also slow down performance. Try to keep your compositions as small as possible.

 

Thanks,

Rameez

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 02, 2023 Feb 02, 2023

Copy link to clipboard

Copied

System details are:

MaOS Ventura 13.2

Processor: 3,8 GHz 8-Core Intel Core i7

Graphics: AMD Radeon Pro 5500 XT 8 GB

Memory: 8 GB 2667 MHz DDR4

 

Also, where can I speak/chat with real adobe support agent like it was before few months when I had a problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Feb 03, 2023 Feb 03, 2023

Copy link to clipboard

Copied

LATEST

Your computer doesn't have enough memory to run After Effects smoothly. Check the system requirements here: https://helpx.adobe.com/after-effects/system-requirements.html

 

If you want to get in touch with Adobe chat support, follow this link: https://helpx.adobe.com/contact.html

 

Thanks,

Rameez

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines