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After updates AE can't sign in normally

New Here ,
Mar 28, 2021 Mar 28, 2021

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Hello, and forgive my poor English...
When I open AE, something wrong happened...
The warning window pops up, and I click "Try Again"

messageImage_1616936021733.jpg

messageImage_1616941584701.png 

 The account has been logged in, but AE closed in a while.
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The strange thing is that only the AE is abnormal, other software(PS, AI, PR) is working normally.

 

I tried the solutions of
"https://helpx.adobe.com/au/manage-account/kb/account-password-sign-help.html"
and the other solutions but didn't work
Please HELP!! I don't know what I can do!

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Crash, Error or problem

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Would you try to sign out After Effects first and the sign out Adobe Cloud desktop tool? After that, would you sign in the desktop tool and then sign in After Effects?

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Thanks for your reply.
I tried your advice, but AE still can't sign in.messageImage_1616936219176.jpg

When I sign out or sign in to AE account, it just stuck here for a long time.

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