AfterEffects keeps crashing whenever I collect files.

Community Beginner ,
Feb 21, 2022 Feb 21, 2022

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Every time I try to collect files, AfterEffects freezes and stops responding. I have tried this with the latest version v22.2 and v 18.4.4. Both have the same issue. I've also tried using different AE files to ensure my file is not corrupted. Please help

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Error or problem , Freeze or hang

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correct answers 2 Correct answers

New Here , Apr 25, 2022 Apr 25, 2022

I have the same exact issues. I'm running Mac Os 12.0. Apple M1 pro chip. After Effects 2022 version 22.2.1 (Build 3). When saving to my computer it just copies some of the files and freezes.

What does work is if I collect files adn save to an external hardrive.

Please fix asap. Thx!

 

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Community Beginner , Apr 29, 2022 Apr 29, 2022

Hey @Joseph241885944ea6 . Thank you so much! you save my life) Collecting to the external drive works well for me also!!

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Community Beginner ,
Apr 25, 2022 Apr 25, 2022

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Hi Nishu....

the problem is always here. please help...

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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I am having the exact same issue! 

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Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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Hello Adobe Community!

 

I am in need of desprate help! I have been encountering this error for the longest time, trying to resovle it.

Things I have tried:

  • Uninstall and reinstall AE
  • Downgrading AE
  • Making sure AE Sharing & Permisson Privilege is Read & Write
  • Unplug all mouse and cables connected to my macbook
  • Working with no TIFF files project

 

Send me some help please please please. 

 

Thank you for your time! 

kittzz

 

 

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Adobe Employee ,
Apr 01, 2022 Apr 01, 2022

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Hi kittzz,

 

Sorry for your issue. Please share the following details so that we can troubleshoot the issue properly.

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • What's the exact version of After Effects you're using?
  • Does it happen with all the projects or a particular one?
  • Where your files are stored? Are they stored in external, network, or internal storage?

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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Hello Nishu,

 

thanks for the speedy respons! 

  • I am currently on macOS Monterey Version 12.2.1, M1 Max Chip.
  • Adobe After Effects 2022 Lastest
  • This error occur 98% off the time, is that rare 2% it works on really small simple projects.
  • Files are just stored in my Finder > Documents, not a share folder or anything.

 

I hope i provide you relevent infomation. Thank you so much for your time and help onces again Nishu! 

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Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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sorry just to be specific on the After effects version,

Version 22.2.1 (build 3)

 

Thank you

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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Hello Nishu,

 

Sorry for the rush, but any updates on this? 

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Adobe Employee ,
Apr 06, 2022 Apr 06, 2022

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Sorry for the delay in response.

I've seen a similar issue where changing the location of the Documents folder caused issues in After Effects. Have you changed the location of your documents folder? Could you create a new project for testing and keep all the files on your desktop and see if it issue occurs?

You can try resetting the preferences of After Effects as a basic maintenance step: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Apr 06, 2022 Apr 06, 2022

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Hello Nishu,

 

Thank you so much for your respond!

 

I did a mini test on it like you asked with all the files on the deskstop and it worked!! I managed to collected all my files.

 

However the projects I have been working on are all in my documents folders, does that work differently from it being in the desktop folder?

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Thanks for trying that.

It should be any different unless After Effect's access is restricted to the Documents folder. Please go to the following article and change the permissions as instructed: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Apr 10, 2022 Apr 10, 2022

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Thank you Nishu,

 

But I have already done that permission step way back and i am still having trouble doing so. seems like there isn't much fix to this issue. 😞

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Community Beginner ,
Aug 05, 2022 Aug 05, 2022

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still no solution to the problem?
I use a macbook pro 2019 with monterrey. I have another macbbok pro 2019 computer but with Catalina the problem does not exist.

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Same issue on a Macbook Pro OS 12.4 Monterey, AE versions 22.3 and 22.5. Freezes as soon as I hit collect and shows 0 for progress in the pop-up. My PC works just fine though. 

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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this was answered in adobe support "I worked with your user Lauren Mascolo on this issue this morning. This is a known issue [int. ref. DVAAE-4223803] that we’ve fixed in our internal builds. The fix should be included in the next monthly update build, which will be After Effects 22.6. I don’t have an exact release date for the 22.6 update. The fix is also in the After Effects public beta, v.23.0, which is available in the Creative Cloud desktop app currently. Lauren and I confirmed on the call that the problem doesn’t occur in 23.0 Beta.
Please let me know if you have further questions."

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Thank you so much @henrygts 

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Hi,
I have the same problem, cannot collecting files, it spins for 5 min. and ends in failed. Even just testing with a simple file, with just 1 jpg link, it still failed.  AE did collect the JPEG into footage folder, but cannot finish saving file into packaged folder. 

 

It's a work Mac all lockdown, I cannot have any plugins. And I cannot have any external drive connection, So I cannot use the method mentioned to collect file to external drive.

(machine: MacOS Monterey, ver 12.5 - 4.2GHZ Quad core Itel core i7, Memory 16 gb)

Please let me know if this issue been fixed or how to go about it (other than collect to external drive)?

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hi BlueGem,

 

Sorry for your issue.

Are you collecting the project to a cloud folder (Google Drive, Dropbox, iCloud, etc)? If so, try collecting to a folder that is not synced.

Let us know if that works.

 

Thanks,

Nishu

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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Hi 

Try to use the beta version of After just for collecting

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