AfterEffects keeps crashing whenever I collect files.

[21923309h11k]

Every time I try to collect files, AfterEffects freezes and stops responding. I have tried this with the latest version v22.2 and v 18.4.4. Both have the same issue. I've also tried using different AE files to ensure my file is not corrupted. Please help

[mow21861970]

Hi Nishu....

the problem is always here. please help...

[mow21861970]

I am having the exact same issue! 

[kittzz]

Hello Adobe Community!

I am in need of desprate help! I have been encountering this error for the longest time, trying to resovle it.

Things I have tried:

• Uninstall and reinstall AE
• Downgrading AE
• Making sure AE Sharing & Permisson Privilege is Read & Write
• Unplug all mouse and cables connected to my macbook
• Working with no TIFF files project

Send me some help please please please. 

Thank you for your time! 

kittzz

[nishu_kush]

Hi kittzz,

Sorry for your issue. Please share the following details so that we can troubleshoot the issue properly.

• What are your system specifications (CPU, GPU, RAM, OS version)?
• What's the exact version of After Effects you're using?
• Does it happen with all the projects or a particular one?
• Where your files are stored? Are they stored in external, network, or internal storage?

Let us know, we're here to help.

Thanks,

Nishu

[kittzz]

Hello Nishu,

thanks for the speedy respons! 

• I am currently on macOS Monterey Version 12.2.1, M1 Max Chip.
• Adobe After Effects 2022 Lastest
• This error occur 98% off the time, is that rare 2% it works on really small simple projects.
• Files are just stored in my Finder > Documents, not a share folder or anything.

I hope i provide you relevent infomation. Thank you so much for your time and help onces again Nishu! 

[kittzz]

sorry just to be specific on the After effects version,

Version 22.2.1 (build 3)

Thank you

[kittzz]

Hello Nishu,

Sorry for the rush, but any updates on this? 

[nishu_kush]

Sorry for the delay in response.

I've seen a similar issue where changing the location of the Documents folder caused issues in After Effects. Have you changed the location of your documents folder? Could you create a new project for testing and keep all the files on your desktop and see if it issue occurs?

You can try resetting the preferences of After Effects as a basic maintenance step: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Looking forward to your response.

Thanks,

Nishu

[kittzz]

Hello Nishu,

Thank you so much for your respond!

I did a mini test on it like you asked with all the files on the deskstop and it worked!! I managed to collected all my files.

However the projects I have been working on are all in my documents folders, does that work differently from it being in the desktop folder?

[nishu_kush]

Thanks for trying that.

It should be any different unless After Effect's access is restricted to the Documents folder. Please go to the following article and change the permissions as instructed: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know how it goes.

Thanks,

Nishu

[kittzz]

Thank you Nishu,

But I have already done that permission step way back and i am still having trouble doing so. seems like there isn't much fix to this issue. 😞

[henrygts]

still no solution to the problem?
I use a macbook pro 2019 with monterrey. I have another macbbok pro 2019 computer but with Catalina the problem does not exist.