Every time I try to collect files, AfterEffects freezes and stops responding. I have tried this with the latest version v22.2 and v 18.4.4. Both have the same issue. I've also tried using different AE files to ensure my file is not corrupted. Please help
the problem is always here. please help...
I am having the exact same issue!
Hello Adobe Community!
I am in need of desprate help! I have been encountering this error for the longest time, trying to resovle it.
Things I have tried:
Send me some help please please please.
Thank you for your time!
Sorry for your issue. Please share the following details so that we can troubleshoot the issue properly.
Let us know, we're here to help.
thanks for the speedy respons!
I hope i provide you relevent infomation. Thank you so much for your time and help onces again Nishu!
Sorry for the rush, but any updates on this?
Sorry for the delay in response.
I've seen a similar issue where changing the location of the Documents folder caused issues in After Effects. Have you changed the location of your documents folder? Could you create a new project for testing and keep all the files on your desktop and see if it issue occurs?
You can try resetting the preferences of After Effects as a basic maintenance step: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...
Looking forward to your response.
Thank you so much for your respond!
I did a mini test on it like you asked with all the files on the deskstop and it worked!! I managed to collected all my files.
However the projects I have been working on are all in my documents folders, does that work differently from it being in the desktop folder?
Thanks for trying that.
It should be any different unless After Effect's access is restricted to the Documents folder. Please go to the following article and change the permissions as instructed: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html
Let us know how it goes.
Thank you Nishu,
But I have already done that permission step way back and i am still having trouble doing so. seems like there isn't much fix to this issue. 😞
still no solution to the problem?
I use a macbook pro 2019 with monterrey. I have another macbbok pro 2019 computer but with Catalina the problem does not exist.
Same issue on a Macbook Pro OS 12.4 Monterey, AE versions 22.3 and 22.5. Freezes as soon as I hit collect and shows 0 for progress in the pop-up. My PC works just fine though.
this was answered in adobe support "I worked with your user Lauren Mascolo on this issue this morning. This is a known issue [int. ref. DVAAE-4223803] that we’ve fixed in our internal builds. The fix should be included in the next monthly update build, which will be After Effects 22.6. I don’t have an exact release date for the 22.6 update. The fix is also in the After Effects public beta, v.23.0, which is available in the Creative Cloud desktop app currently. Lauren and I confirmed on the call that the problem doesn’t occur in 23.0 Beta.
Please let me know if you have further questions."