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aftereffects v25.0.1 keep crashing

New Here ,
Nov 30, 2024 Nov 30, 2024

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I am using After Effects version 25.0.1 on a system with a 13th Gen Intel® Core™ i5-13600K, 32GB of RAM, and an NVIDIA GeForce GTX 1660 Ti GPU. However, After Effects freezes every time I try to use it. I've tried everything, but nothing seems to work. Can anyone help me fix this issue, or should I consider switching to an older version of After Effects? Is my system compatible with this version?

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Crash , Freeze or hang

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Community Expert ,
Dec 01, 2024 Dec 01, 2024

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Have you already updated the graphic card driver to the latest version?

 

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New Here ,
Dec 02, 2024 Dec 02, 2024

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I have the same issues. After Effects keeps crashing, Media Encoder freezes when handling AE-Files. I can't finish my projects and I'm falling behind schedule because of these errors. My System and drivers are is up to date. (Win11, i9-14800K, RTX 4090, 128GB RAM)

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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024

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Sorry to hear about the crash. Please share the following details to help us understand the issue better.

  1. Is this happening with all the projects or a specific one?
  2. Is there anything specific that triggers the issue or is it random?
  3. Do you see a crash report after the crash? If so, provide your email ID to it and submit it so that we can find the crash report in our system.

Let us know.


Thanks,
Nishu

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