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AfterFX continues to crash during export, event viewer is pointing to ntdll.dll. How do I fix this?

Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Im currently exporting in Premiere with a dozen or so dynamic links, Ive never had any issues until now. Ive spent around 5-6 hours trying to export only to have premiere just straight up close out. I check my event viewer and this is what I find:

Faulting application name: AfterFX.exe, version: 18.1.0.38, time stamp: 0x606ba4a0
Faulting module name: ntdll.dll, version: 10.0.19041.928, time stamp: 0x9bed63d6
Exception code: 0xc000000d
Fault offset: 0x0000000000112094
Faulting process id: 0x542c
Faulting application start time: 0x01d73232121cd5b5
Faulting application path: C:\Program Files\Adobe\Adobe After Effects 2021\Support Files\AfterFX.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d68bb671-ca2e-4543-8126-2f8fb85a3bac
Faulting package full name:
Faulting package-relative application ID:


Ive done syscan and healthrecovery, but the problem is still occuring.

TOPICS
Crash, Dynamic link, Error or problem, Freeze or hang, Import and export

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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Hi josefl9704091,

 

Sorry for your issue.

I'd love to diagnose this and get to the root. Would you mind sharing the following details:

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Awesome!
Premiere is version 15.1.0 (Build 48)

AE is version  18.1.0 (Build 38)


System Specs: 

CPU: Intel(R) Core(TM) i7-8086K CPU @ 4.00GHz 4.01 GHz
OS: Windows 10 build 19042.928

From this reported issue from EventViewer, I dont appear to see any crash logs. However, There are 2 from today. that may or may not be relevant.

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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LATEST

Any update? Im desperate to get this fixed

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