AMD GPU Freeze Crashing + Black screen

[raphdzn]

Hello!

Well, I have an RX 570 4GB and a Ryzen 5 2600X that I use for playing AAA games and editing at AE. Recently, when I was going to open After Effects, my PC froze for a while and then a black screen appeared by about 6 seconds and them AE crashed. I suppose that can be Cinema 4D, because one time it had appeared a similar error and with a error message of Cine4D. Can you guys help me?
Sorry for my bad english XD

[nishu_kush]

Hi raphax11643920,

Sorry to hear that.

• Are you still having this issue or it happened only once?
• What's the exact version of After Effects you're using?

Please make sure sure that your GPU driver is updated.

Let us know.

Thanks,

Nishu

[raphdzn]

Hello! I'm using After Effects 16.0.1 i suppose, and radeon software 20.11.2.

[raphdzn]

Oh, and just remembering, i''ve tried at the newest version and the same error appeared.

[nishu_kush]

Thanks for getting back.

Outdated GPU driver could cause such issues. Try updating the GPU driver and see if it brings any change. If it doesn't, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

Thanks,

Nishu

[carlosf73793588]

1. disable integrated graphic (keep just dedicated graphic)
2. run AT
3. enable integrated graphic again...  this works for my...