An existing After effects file is not complete after updating to After Effects 18.2

[defaultghxs8a5e54b1]

After updating to After Effects 18.2 and emptying the cache disk there are problems with an existing After Effects file and I get folowing message:

After Effects error: the file format module could not parse the file ( 45 :: 36)

Please help

[nishu_kush]

Hi defaultghxs8a5e54b1,

That's not ideal. Sorry for your issue.

Are you able to open any other project or does it happen with all the projects that you try to open? Did you use any third-party plug-in while working on the project? Also, have you tried importing it in a new blank project?

Let us know if it helps.

Thanks,

Nishu

[defaultghxs8a5e54b1 · Accepted solution]

I fixed the problem; somehow after updating to AE 18.2 file extensions .png and .jpg where gone.

For example before update a fle was: cloud.png and after update: cloud (without .png)

I imported the files again and replaced every single item with the new imported files. A lot of of work but it fixed the problem.

Strange, but I think theres is something woring with the update AE 18.2

[nishu_kush]

That's strange! Have you seen this with any other project?

Glad that you fixed the issue.

Thanks,

Nishu

[defaultghxs8a5e54b1]

Unfortunately the same problem accures with other files. Never had this problem.

I opened 2 different files (templates from Videohive which I have been using) and the same problem accures.

See attachement.

Please fix this problem, becauase some files are very complex.

[Persy Chung]

Same problems here.

But it's hard foe me to rename every files like you...

I uninstall and rsinstall with no 3 partiies plug-in, the problem is still here.

[Persy Chung]

Totally understand the problem. I downgrade AE back to 18.1 to solve this problem.

[Persy Chung]

I've tied many different projects I've purchased from Envato. They all have the same problems.

[CREAM Motion]

Hello, I am the creator of VoluMax 6 for AE (sold on Videohive).
I am having a lot of customers on Mac Os contacting for this same problem :After Effects error: the file format module could not parse the file ( 45 :: 36)
I have almost 20K customers for this template and this issue is becoming a major problem for me and the thousand of other authors on Videohive having similar issues with their templates.
I updated the template already by re-saving all the Jpegs with Photoshop updated but this didn't work.
I am going to try to replace manually each JPEG, MOV and PNG in the project panel to see if it works...
Please investigate on this error because it is going to become a major issue for AE.

[Persy Chung]

The way I solve the problem is to downgrade AE to 18.1

[CREAM Motion]

Adobe released an update 18.2.1 yesterday, that might be a good one...

[Persy Chung]

Thanks for sharing... have you tired?

[CREAM Motion]

Nope I cannot because I personnaly never had the problem, only my customers on Mac. ---> VoluMax 6