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Apple Prores Files Crashing After Effects in play back and export

New Here ,
Feb 01, 2020 Feb 01, 2020

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Using AE 17.0.2 on Windows 10.0.18362 (Latest Update)

Intel i7-8700k cpu @ 3.70GHz, 6 Cores

32 GB RAM

NVIDIA GeForce GTX 1080 (Latest Driver)

 

Never had any problems until I got a job requiring Apple Prores 422HQ files.

System crashes without offering crash report when I try to play them

If I get one to play without crashing, exporting file fails with this error report:

"Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: D:\AIA\FX5-014\Clips\FX5-014Cmp06.mov
Around timecode: 00:00:01:01
Rendering at offset: 0.083 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695"

 

Any ideas? Will have to pass on job if I can't solve this quickly. Thanks.

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Community Expert ,
Feb 01, 2020 Feb 01, 2020

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did you try to export using media encoder?

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New Here ,
Feb 01, 2020 Feb 01, 2020

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Hi OussK,

If you mean exporting with the media encoder through After Effects, yes it fails with that error report. Both methods for exporting from After Effects, Render Queue and Media Encoder fail, not to mention just having a Prores file in my work area can cause After Effects to crash, but last time it did provide a crash report to Adobe which I filled out.

 

 

 

 

 

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New Here ,
Feb 09, 2020 Feb 09, 2020

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Adobe support figured out the problem. Several old files that get created when using After Effects needed to be deleted. Apparently, common problem with imoprting Apple Prores files into After Effects on Windows platform. Odd could find no mention of it anywhere online. Thanks.

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Explorer ,
Mar 11, 2020 Mar 11, 2020

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Would you mind walking through the process that fixed this for you?

 

Thanks!

Rich

 

 

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New Here ,
Mar 12, 2020 Mar 12, 2020

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Hi Rich,

 

Sorry, didn't write it down and can't remember exactly beyond what I wrote above. If you are having a similar problem, just contact support chat and they will walk you through it.

 

Best,

Mike

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Explorer ,
Mar 12, 2020 Mar 12, 2020

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Thank you, so far support has not been very helpful, but maybe a second try will work.

 

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Adobe Employee ,
Mar 13, 2020 Mar 13, 2020

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Hi @candymanjl ,

 

Thanks for reaching out. Are you having the exact same issue as @mgr0704?

You can try the following steps: 

  1. Reset the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...
  2. Go to the following location depending on your OS:
  • Mac: /Users//Library/Application Support/Adobe/Common
  • Windows: \Users\<username>\AppData\Roaming\Adobe\Common

 3. Now remove the Media Cache and Media Cache Files folders.

 

Note: By default, location for After Effects and Premiere Pro media cache is the same. Removing the Media Cache and Media Cache Files folders will reset the Premiere Pro media cache as well.

 

Let us know if it brings any change.

 

Thanks,

Nishu

 

 

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Explorer ,
Feb 04, 2024 Feb 04, 2024

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Is this issue still being looked into? I'm having the same issue.

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Explorer ,
Apr 05, 2024 Apr 05, 2024

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Hi, I see you got no response here. Did you figure out the problem? 

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Explorer ,
Apr 06, 2024 Apr 06, 2024

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Prores file's playback fine with the exception of Prores Raw but they are aware of this issue and with the latest AE Beta when I use raw and it freezes the preview it stopped crashing when I close the program.

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