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ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)

Advocate ,
Feb 15, 2024 Feb 15, 2024

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Hello After Effects Community,

 

I have been having occasional Windows Blue Screen of Deaths (BSOD) when running After Effects. I am on Version 24.1.0 (Build 78). My Windows info is the following...

 

Windows 11 Pro

Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Installed RAM 32.0 GB (31.7 GB usable)

 

My system administrator pulled the log when the BSOD occured and narrowed it down to an issue with After Effects. Can anyone make sense of this or at least help point us in the correct direction? Here is the log below:

 

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

 

ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)

An attempt was made to execute non-executable memory.  The guilty driver

is on the stack trace (and is typically the current instruction pointer).

When possible, the guilty driver's name is printed on

the BugCheck screen and saved in KiBugCheckDriver.

Arguments:

Arg1: ffffc80e8b5cbe40, Virtual address for the attempted execute.

Arg2: 8a0000080ac009e3, PTE contents.

Arg3: ffffe98276d473d0, (reserved)

Arg4: 0000000000000003, (reserved)

 

Debugging Details:

------------------

 

Page 17faf7 not present in the dump file. Type ".hh dbgerr004" for details

 

BUGCHECK_CODE:  fc

 

BUGCHECK_P1: ffffc80e8b5cbe40

 

BUGCHECK_P2: 8a0000080ac009e3

 

BUGCHECK_P3: ffffe98276d473d0

 

BUGCHECK_P4: 3

 

PROCESS_NAME:  AfterFX.exe

 

SYMBOL_NAME:  nt!MiCheckSystemNxFault+1768da

 

MODULE_NAME: nt

 

IMAGE_NAME:  ntkrnlmp.exe

 

FAILURE_BUCKET_ID:  0xFC_nt!MiCheckSystemNxFault

 

FAILURE_ID_HASH:  {a6ae5288-6b71-974a-9b09-23f14d998164}

 

Followup:     MachineOwner

---------

TOPICS
Crash , Error or problem

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi Brandon, sorry to hear about the crash.

What are your system specifications? In most cases, an outdated GPU driver causes such issues. Let us know if updating the driver helps. If your GPU driver is already updated, try doing a clean install.

 

Thanks,

Nishu

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Advocate ,
Feb 15, 2024 Feb 15, 2024

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Hi nishu_kush. Thank you for your reply. I have two drivers. One is Intel(R) UHD Graphics 770 - Driver Version 31.0.101.4502. The other is NVIDIA RTX A4000 - Driver Version 31.0.15.3799.

 

We have already done a clean install. In fact, we even went a step further and completely wiped and rebuilt the computer. 

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Thanks for the details. What's the release date of the driver that it shows? Looks like there's an updated version available. Check out here: https://www.nvidia.com/Download/driverResults.aspx/218641/en-us/

Let us know if it helps.

 

Thanks,

Nishu

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Advocate ,
Mar 12, 2024 Mar 12, 2024

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Sorry for my delayed response. So I updated the NVIDIA graphics driver. Actually now, my computer says that my driver is a newer version than what that website has. However, I'm still having problems with After Effects and Premiere Pro. It's more common with After Effects, though. 

 

Also, yesterday this window popped up when I launched After Effects after a crash. I did not actively update the driver, but I don't know if there is an auto-update option enabled on my computer or not.

 

After Effects Driver.png

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Are you still getting the same issue after updating the GPU driver? Initializing GPU dialogue box should not appear every time you launch After Effects. Also, it can be minimized.

Let us know if you see this dialogue box at every launch.

 

Thanks,

Nishu

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