Beyond Frustrated

Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Let me just start by saying I've been a loyal Adobe customer for around 12 years now. I'm a professional motion designer and video editor and have been such for the better part of a decade. The frustration I have with creative cloud, particularly After Effects, Premeire, and Media Encoder is beyond words. I've contacted Adobe countless times about repeated issues and I'm always met with some canned message with no real care or accountability for issues. I've been dealing with an issue that is particularly frustrating for the past 5 months or so where exporting from After Effects to Media Encoder just flat out doesn't work 95% of the time. Every once and a while I'll get it to work after closing and opening AE and ME several times. I'm fed up with this issue and I'm fed up with Adobe. I've contacted them several times about this issue and have recieved no fix. There's been several updates in this time and still no fix. To be clear I'm working from a new M1 Max Macbook Pro. I realize there's likely some hicups with Apple Silicon and CC however, Adobe has had more than ample time to address issues. Further more, I still have just as many issues on my custom PC build as well. This isn't something I feel can be blamed on Apple hardware. It's very clearly an Adobe issue. They continue to release software that feels like a public beta rather than an actual functioning piece of software. This is absolutely unacceptable. This is my career we're talking about here. I can't do my job half the time because I'm constantly encountering issues. This never use to be the case. I used to run into occational glitches that we're no big deal, but I'm now running into things that completely prevent me from being able to do aspects of my job entirely or severly hinder my ability to do my job effeciently. I feel totally out of options here. There's really no real alternative to After Effects that I can switch to, and I would do that if the opportunity present itself no doubt. I'm simply beyond frustrated that Adobe continues to sell half baked software. Is anyone else experiencing major issues like I am? 

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Error or problem , Freeze or hang , Performance

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Hi cperry94,

 

Yes, I'm experiencing problems with AE daily.

 

Regarding Adobe Media Encoder, I get the "Adobe Media Encoder has encountered an unexpected error and cannot continue", EVERY. SINGLE. DAY. Originally, I had to delete the typesupport file in the cache (library). Once that stopped working, I had to start deleting the "WSMgrCfg" file. Now it works, but do I need to do this EVERYTIME I need to render something?

 

I completely emphathize with you regarding these issues hindering your ability to do your job effeciently. I'm just now transitioning into motion design from graphic design, so I'm sure you can understand how difficult this is for me as a beginner learning After Effects / motion. (Everyday, I think, "Am I doing something wrong, or is it the software?). Even the shortcut for ease ease (F9) doesn't work for me! (I'm in version 22.2.0). Beyond frustrated.

 

 

 

 

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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It's very clearly an Adobe issue. They continue to release software that feels like a public beta rather than an actual functioning piece of software.

 

Yeah, absolutely. AE has been pretty much run into the ground gradually ever since CS6 by over-ambitious managers with questionable priorities and no clear vision for the future. The gloobzillion failed attempts of getting some form of 3D into the program or likewise some form of parallel rendering and performance optimization are more than enough indication of this. Specific to the Mac stuff I think they simply were not prepared for the massive changes in the processor architecture and how it would affect behavior of even soem basic functions plus Apple's ever tightening grip over the system. That probably is also applicable to the PC side of things where they e.g. underestimated the impact of RTX and NVidias changes to their APIs woudl affect GPU acceleration. In some small defense you probably can't blame everything on them since no doubt there's a lot of secrecy behind the scenes and soem stuff simply wasn't ready in time, but overall I guess we're simply seeing the result of necessary fundamental changes having been put off for forever and now falling on everyone's feet - the users just as well as the developers.

 

Mylenium

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