Black preview preview window after transferring project file from one PC to another

[FrustratedEditor1]

Worked on a project on my laptop and transferred the entire project folder over to my desktop to complete it. Project file shows blank/black screen in the preview window and the thumbnails on my desktop 

After Effects crashes when attempting a ram preview. The program hangs upon exiting the program.

Both versions of After Effects fully updated. 

[Mylenium]

The usual: Update your system's graphics driver and check your hardware acceleration settings. also of course make sure your CoDecs aren't busted up by some third-party app like screen recording tools, messengers and so on.

Mylenium

[FrustratedEditor1]

Hello,

I reinstalled Windows during the time fram of having this issue. Fresh install of windows, still experiencing it.

[nishu_kush]

Hi FrustratedEditor1,

Sorry for your issue. Please share the following details:

• What are your system specifications (CPU, GPU, RAM, OS)?
• Does it happen with a particular project or any project that you transfer?
• Are you using any third-party plug-in?

We're here to help, just need more info.

Thanks,

Nishu

[FrustratedEditor1]

Laptop Specs

• i7-8750H
• GTX 1050 Ti
• 8GB RAM
• Windows 10

PC Specs

• i7-8700K
• RTX 2070
• 32GB RAM
• Windows 10

Happens with any projects moved from my laptop to my PC. No third party plugins used.

[FrustratedEditor1 · Accepted solution]

Hello,

This issue was caused by the use of ".mod" video files.

As a best practice, please convert your files to a regular file type.