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Black preview preview window after transferring project file from one PC to another

Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Worked on a project on my laptop and transferred the entire project folder over to my desktop to complete it. Project file shows blank/black screen in the preview window and the thumbnails on my desktop 

 

FrustratedEditor1_1-1616646471366.png

After Effects crashes when attempting a ram preview. The program hangs upon exiting the program.

 

Both versions of After Effects fully updated. 

TOPICS
Error or problem, Freeze or hang, Preview, User interface or workspaces

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correct answers 1 Correct answer

Community Beginner , May 27, 2021 May 27, 2021
Hello, This issue was caused by the use of ".mod" video files. As a best practice, please convert your files to a regular file type.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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The usual: Update your system's graphics driver and check your hardware acceleration settings. also of course make sure your CoDecs aren't busted up by some third-party app like screen recording tools, messengers and so on.

 

Mylenium

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Hello,

 

I reinstalled Windows during the time fram of having this issue. Fresh install of windows, still experiencing it.

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Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

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Hi FrustratedEditor1,

 

Sorry for your issue. Please share the following details:

  • What are your system specifications (CPU, GPU, RAM, OS)?
  • Does it happen with a particular project or any project that you transfer?
  • Are you using any third-party plug-in?

We're here to help, just need more info.

 

Thanks,

Nishu

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Laptop Specs

  • i7-8750H
  • GTX 1050 Ti
  • 8GB RAM
  • Windows 10

 

PC Specs

  • i7-8700K
  • RTX 2070
  • 32GB RAM
  • Windows 10

Happens with any projects moved from my laptop to my PC. No third party plugins used.

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Community Beginner ,
May 27, 2021 May 27, 2021

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Hello,

 

This issue was caused by the use of ".mod" video files.

 

As a best practice, please convert your files to a regular file type.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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