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black screen on after effect

New Here ,
Dec 23, 2024 Dec 23, 2024

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Hello,

I’ve had a version of After Effects installed on my computer for some time now, and it has always worked perfectly until a few weeks ago. Since then, a blank black screen has replaced my compositions, regardless of the project I open.

Radiant_fun5E05_0-1734984484387.png

 

I’ve tried finding solutions on forums, but nothing has worked. I’ve uninstalled almost all of my software to avoid compatibility issues, changed versions of After Effects, reinstalled new drivers for my graphics card and processor… but still nothing.

I’ve restarted the software while resetting my preferences and even launched it in safe mode with Ctrl+Shift+Alt, but no improvement. Finally, I’ve tried changing the preview settings by toggling between Mercury GPU/CPU settings, but still no success.

I’m quite worried as I can’t seem to find a solution. If it helps, I’ve noticed that when I enable “full screen” in the preview settings, I experience significant display bugs but still no visual output of my scenes.

If you know of a solution, I’d greatly appreciate your help.
This software is incredibly important for my studies, and I can’t afford to continue without it.

Wishing you happy holidays,
Best regards

Before it gets suggested, I’ve already made sure the preview eye icon is enabled in my settings.

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Adobe Employee ,
Dec 24, 2024 Dec 24, 2024

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Sorry to hear about the issue. Try the following steps: 

• Close After Effects
• Go to the Device Manager (Run >> devmgmt.msc)
• Select Display Adapter, Right click on  the "Intel UHD graphic card".
• Select "Update Driver"
• Select "Browse my Computer"
• Select "Let me Pick from a list of available drivers on my Computer".
• Select "Microsoft Display Adapter".
•  Launch After Effects.

Let us know how it goes.


Thanks,
Nishu

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New Here ,
Dec 25, 2024 Dec 25, 2024

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Hello, I installed the Microsoft graphics driver for the Intel processor, and it worked well, but some features, like brightness adjustment, stopped working. So, I installed a newer driver, but not the latest one, to find a version that works without the bugs of the most recent one. Thank you very much, problem solved, and a great Christmas gift!

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Adobe Employee ,
Jan 06, 2025 Jan 06, 2025

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Glad to hear that. Do you mind sharing the version number of the driver that you're using? It'll help others.

 

Thanks,

Nishu

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