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Blackmagic playback video device's Color gamut option inside After Effects is disappear?

New Here ,
Apr 05, 2023 Apr 05, 2023

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Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

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correct answers 1 Correct answer

Adobe Employee , Jun 08, 2023 Jun 08, 2023

@ead29255653xh1a BMD has responded via email and I have copied you in the latest messages. The issue does appear to be on their side, so I am moving this thread from Bugs to Discussions for any other encountering this same issue.

 

Cheers,

- John, After Effects Engineering Team 

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Hi @ead29255653xh1a,

Thanks for reporting this issue. Could you share screengrabs of the color gamut option in Premiere and of its expected location in After Effects?

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

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New Here ,
Apr 05, 2023 Apr 05, 2023

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PR:

微信图片_20230403001629.png

AE:

QQ图片20230403001423.png

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New Here ,
Apr 05, 2023 Apr 05, 2023

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AE:

QQ图片20230403001423.png

PR:微信图片_20230403001629.png

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Sure thing.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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quote

Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:


By @ead29255653xh1a

Sure thing, But I forgot Quota...

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Thank you, @ead29255653xh1a! This might be an issue that Black Magic will need to address, but I have asked our team internally for more details.

 

Cheers,

- John, After Effects Engineering Team  

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:


By @ead29255653xh1a

@JohnColombo Have already contacted they technical support, they said this is adobe problem... Told me to find you guys..

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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@ead29255653xh1a Thank you! Could you please put us in touch with the BMD representative(s) who provided that information? Our engineers have confirmed that this is not a setting or dialog that we control, so we may need to talk with BMD to sort this out. Feel free to send me a private message with their contact info.

 

Cheers,

- John, After Effects Engineering Team 

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:


By @ead29255653xh1a

@JohnColombo Already send it. Please check

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New Here ,
Apr 06, 2023 Apr 06, 2023

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@JohnColombo Do you have an email? adobe said that "You have reached the limit for number of private messages that you can send for now. Please try again later." So I cant send you the guy of BMD's email

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi @ead29255653xh1a,

I've sent an email over to Black Magic asking about this issue and will let you know their response.

 

Cheers,

- John, After Effects Engineering Team  

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Adobe Employee ,
Jun 08, 2023 Jun 08, 2023

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@ead29255653xh1a BMD has responded via email and I have copied you in the latest messages. The issue does appear to be on their side, so I am moving this thread from Bugs to Discussions for any other encountering this same issue.

 

Cheers,

- John, After Effects Engineering Team 

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New Here ,
Jun 08, 2023 Jun 08, 2023

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Thanks again!

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