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everytime i open my ae and import a file it it just sends a blank grey screen i've exhausted every
possible solution. i've reinstalled, clear cache, checked the hardware accelation and idk what to do.
Sorry, but that's pretty much useless since you haven't provided any infor about your system and your actual configuration. You need to give us the pertinent details before anyone can advise.
it's ok i fixed it i had to update my pc