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Brush tool crash

Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Both the brush and rotobrush tools do not work. When I start using them, after effects turns off.
AE is updated to the latest 23.3.0
Mac Studio M1 Ultra MacOS 13.3.1
I can't work with those tools!
Any solution?
Thank you

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Crash , Error or problem

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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Are you opening the layer in the Laner Panel? Both of those tools only work in the Layer Panel. Right-click on a layer and select Open/Layer

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Yes, I have been working with that tool for many years and I know how to use it. The problem is that when you use it on your layer, when you select the brush and start using it on your layer, the after effects closes

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Adobe Employee ,
Oct 04, 2023 Oct 04, 2023

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Sorry to hear about the crash, salvaestudio.

Do you see any error messages or crash reports? Try updating After Effects to the latest version (23.6) and see if you still get the issue.

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Hello Nishu I have AE version 23.3.0 and it doesn't ask me for more updates. It seems to be the last one. As for errors, I don't get any AE errors, there is only a system window that tells me that an error has occurred and asks me if I want to send a report. Attached image

Captura de pantalla 2023-10-05 a las 9.54.44.png

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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The error always occurs. I open a new project, for example, I create a new solid and I try to apply the brush tool on it and when I start painting the application closes

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Thanks for sharing the details. There have been a lot of improvements in the After Effects performance. To fix the update issue, try signing out and signing back in into the Creative Cloud desktop app. Go to the Updates tab on the left and Check for Updates (screenshot).

check for updates.jpg

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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I have done what you tell me but I don't see any more update options. The problem with the brush tool continues and I am still on AE version 23.3.0

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New Here ,
Oct 23, 2023 Oct 23, 2023

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LATEST

I just installed version 2024 and the problem has been fixed. It was not a question of going to updates because the option to update AE did not appear there. You had to go directly to Applications and install all the apps that were already in version 2024
Thanks for the help

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