• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

BSOD "CLOCK_WATCHDOG_TIMEOUT" while rendering in AE or PP (not OC)

New Here ,
Oct 29, 2023 Oct 29, 2023

Copy link to clipboard

Copied

Hi guys, I'm coming to you because I'm really stuck atm

I'm going to start a project for a client tomorrow so I wanted to look at the assets and all the stuff before starting it

 

Fact is : I litteraly can't do anything

- If I try to render a preview I'm getting a BSOD (Premiere)

- If I try to export I'm getting a BSOD (Premiere)

- If I try to export I'm getting a BSOD (After Effects)

 

I searched on the internet and tried everything I found : 

- I updated Windows so now I'm no longer on W10 but on W11 

- I uninstalled my NVIDIA Drivers using DDU and made a clean reinstall (I did it twice : first time with the lastest version and second time with an older version)

- I tried to render with olders AE and PP versions

- I tried to render using Mercury Playback Engine GPU Acceleration and Software Only

- "Enable hardware accelerated decoding" was already enable

- I did a memory diagnostic using Windows and I did another one with Memtest86 -> No errors

 

I also used "BlueScreenView" and "WinDbg" and it seems that "ntoskrnl.exe" is creating the BSOD

 

I also attached a dump file so you can see the report if you want to

 

I'm really lost atm guys and would love to hear if some of you had / have this issue and could be able to help me 

Thanks for reading me!

TOPICS
Crash

Views

513

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 30, 2023 Oct 30, 2023

The dump.txt file indicates an issues with 

PROCESS_NAME:  StreamDeck.exe

Can you uninstall the related program and see if BSODs still occur?

Votes

Translate

Translate
Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

The dump.txt file indicates an issues with 

PROCESS_NAME:  StreamDeck.exe

Can you uninstall the related program and see if BSODs still occur?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Thanks for your answer !! 

I uninstalled it but BSOD still happen unfortunately ...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 23, 2024 Jan 23, 2024

Copy link to clipboard

Copied

I have the same error as you, I wonder if you have a solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 28, 2024 Mar 28, 2024

Copy link to clipboard

Copied

Let us know if you're still having the issue.
I am moving this thread from Bugs to Discussions for now.

 

Thanks,
Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 30, 2024 May 30, 2024

Copy link to clipboard

Copied

LATEST

I'm having the same issue especially with premier Pro 24 the newest one. But these issues started a few months ago during the last update Premier pro 23. I thought it was a hardware issue so I upgraded to the newest i-1400 K. And then I still have the issues so I got more ram now I have 64 GB and I had a 3080 so I upgraded to a 4090 any thought to suggestions for this fix would be helpful. I've already downgraded all the way to Premier Pro 22. It does happen a lot less. I'm actually able to get some work done, but it really sucks that I have to sacrifice so many good updates to get some work done, the last time I talked to a representative he said it could be the graphics that I'm using from Mr.  Horse But I've been using that plug for so long and it just sucks that it's having issues now I also noticed she started happening a lot more when I started using progress footage from my Ronnin 4d I'm almost ready to switch to da Vinci resolve, but I still have projects that I'm working on at the moment it would be a nightmare to switch over and I have a royalty to Adobe and I would really just rather fix the issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines