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BUG for after effect 2024

New Here ,
Jun 10, 2024 Jun 10, 2024

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hello team, in my after effect 2024 i have very big issue of the top menu. like the file, layer, effect, animation & composition. & the issue is they are lagging too much they are not opening sometimes while the rest of the software is working fine. i would to get help from the cummonuity team and the company if they have seen this problem before 

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Crash , Error or problem , Freeze or hang , User interface or workspaces

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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Would you reset your preference file?

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

 

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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See if resetting preferences helps and let us know?

  

Adobe Community Expert
Adobe Certified Professional

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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many things can cause this issue, try the below solution also.

1. Clear Cache
Clearing the disk cache can sometimes resolve performance issues:

Go to Edit (Windows) or After Effects (Mac) > Preferences > Media & Disk Cache.
Click Empty Disk Cache.
2. Check for Plugin Issues
Sometimes third-party plugins can cause performance issues:

Disable or uninstall any recently installed plugins to see if they are causing the problem.
3. Graphics Drivers
Make sure your graphics card drivers are up to date:

Update your graphics drivers from the manufacturer’s website (NVIDIA, AMD, Intel).

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