Can't export video

[Anna Lares]

Hey, I have alot of problems from yesterday's update 😞 I can't export mp4. After rendering in Media Encoder the file is broken. Has only black screen...  It is not happend with all of my projects. 

[nishu_kush]

Hi Anna,

Sorry for your issue.

Are you able to export the project from After Effects Render Queue? What are your system specifications (CPU, GPU, RAM, OS)? Also, could you share a screenshot of the export settings?

We're here to help, just need more info.

Thanks,

Nishu

[Rick Gerard]

You can easily roll back a build using the Creative Cloud App. Here are the steps:

It usually takes just a few minutes.