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Can't open ae 2024

Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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Hi, 
sorry to interrupt but i have a similar problem. My Ae crash at splash screen after one or two clic or in the post launch.
I mention that in a post but I tried litteraly everything.
By reading the logs, it seems that the problem came from Creative Cloud and it specific to After Effect because Premiere and other program works well.

Capture d'écran 2023-11-20 141339.png


Here is my config :

CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

GPU RTX 2060

RAM 16 Go

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi Gabriel33610407h0ll,

 

Thanks for writing in.

I've branched your comment to a new discussion. Can you try running After Effects in Save Mode with the third-party plug-ins disabled?

Let us know if it brings any change.

 

Thanks,

Nishu

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Hi Nishu,

Thanks for answering. By lanching AE in safe mode I managed to open it, but at my first action in the software it crashed. 
I linked a copy of the crash report, it seems that the problem came from an/multiple incorrect file location because the main error message is Error:487 Attempt to access an invalid adress. (translated from french)

Thanks for your help.

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