Can't open After Effect on Windows 10 Error 0xc0000142

Explorer ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

Hello,

As of today, I have not been able to open AE cc 2022. I have tried uninstalling and reinstalling several times and the problem still occurs. I even uninstalled my 3/9/22 Windows update to see if that would fix the problem. No luck. I have the full Adobe Package and all other apps open fine. I even tried opening AE 2022 on my laptop running Win 10 and it works fine. Not sure what else to try. Any ideas?

 

See the error popup below.

 

Thanks - troy

 

AfterFX Error.JPG

TOPICS
Error or problem

Views

419

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

Probably some driver issue that causes a security thing and makes it crash due to a kernel violation. Start by checking your event viewer for more info. It may also be useful to run Sysinternal's Process Explorer while AE attempts to launch to figure out which module or procedure call is failing.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 27, 2022 Mar 27, 2022

Copy link to clipboard

Copied

Thanks. Event Viewer? Is this an Adobe or Microsoft issue?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

Copy link to clipboard

Copied

The event viewer is your standard system app for viewing critical info, including anything related to hard crashes.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

LATEST

Hi troyd88865729,

 

Thanks for writing in.

In addition to what Mylenium said, outdated app can cause this issue in some cases. What's the version of After Effects you're using? Please update if it's not already. If that doesn't work, try disabling your antivirus.

Let us know how it goes.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines