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Can't open after effects!!!!

Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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I was working on it, and my preview cant load more than 2sec, so i closed the program.

After that, i cant open it again, ive already uninstalled it, installed older versions, deleted the preferences with shift+alt+ctrl, and still not openning, please help!!!! I need to workkkkk!!!!!!

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correct answers 1 Correct answer

Adobe Employee , Jan 23, 2018 Jan 23, 2018

Hi matheuss800544,

Sorry for the issue. It could be an issue with permissions. Just for a test, create a new user in Windows OS, login & try launching AfterEffects.

Thanks,

Vidya.

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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Hi matheuss800544,

Sorry for the issue. It could be an issue with permissions. Just for a test, create a new user in Windows OS, login & try launching AfterEffects.

Thanks,

Vidya.

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New Here ,
Jan 24, 2018 Jan 24, 2018

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this didn't worked for me. please help. or maybe launch another update???

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Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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Hello, I created another user, and the program opened. I'm sorry for the delay in answering, but I was late with some work and I was able to work on CC2015 in the meantime.

What can I do now, so that the CC2018 works again in my main account?

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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Hello,

Would you mention your environment like OS, graphic card, the version of After Effects you have used?

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Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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I'm using windows 10 pro, with geforce gtx 1050ti, and i've tried after the crash, after effects cc 15, 17, 18

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Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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With after effects 15 now, is working, but all my projects are in cc18, and it do not opens in cc 15. Any answers for this???

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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Hello,

Have you updated the driver of your graphic card?

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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Hello,

Do your project files have any dependencies with the specific plug-ins?

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New Here ,
Jan 24, 2018 Jan 24, 2018

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yes i have some plugins like misterhorse

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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Hello,

Have you also updated the plug-ins?

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New Here ,
Jan 24, 2018 Jan 24, 2018

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not at the moment but its all the latest updates

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Jan 25, 2018 Jan 25, 2018

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Hey matheuss,

Have you tried what Vidya Sagar suggested?

Thanks,

Rameez

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New Here ,
Nov 20, 2023 Nov 20, 2023

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I'm having the same issues.  I try to open AE and I get 2 error messages and then the application closes immediately.  The program is unusable.

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