Can't preview After Effects comp exported from Media Encoder

[Joseph27719872ho8k]

I export my video form After Effects in MP4 format using media encoder everything goes fine but when i try watch my video it doesn't work how i can solve this problem 

Title edited by Mod.

[Mylenium]

Without system info, render settings and details like hardware acceleration settings we can't really tell you much. This appears to be a bug on some systems, while others work just fine. Of course the usual steps apply. Check the settings mentioned, update your graphics driver, play with other options for caches, multiframe rendering and memory usage.

Mylenium 

[RobShultz]

Import the video into Ae and see if it plays in AE. You may need to install a player or codecs for the video to play outside of AE.

[Joseph27719872ho8k]

I can't import my video to AE

 

[nishu_kush]

Hi  Joseph,

Sorry for your issue.

Do you see any errors? There is an ongoing issue with the MP4 exports using Media Encoder or After Effects. Please check out the following article for more details: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premier...

Let us know if it helps.

Thanks,

Nishu

[Joseph27719872ho8k]

Hi

thanks for your help

no durnig the exporting using AE or Media encoder there no errors but when i try to play my video that i exported it's doesn't work and i tried different media players the messge i get is that my MP4 is damaged .

so i tried to export a project that i already exported and it's the same it doesn't play

[nishu_kush]

Thanks for sharing the details. Can you try exporting to a different format and let us know if that works? What's the file size of the exported file? If possible, share a download link to the file here so we can test at our end. Feel free to DM me the download if you don't want to share it publicly.

Looking forward to your response.

Thanks,

Nishu

[Joseph27719872ho8k]

In different format it's ok i can export .

I tried to export it in another hard drive D not in C and it works and it's ok for me

but is there any solution ?

and thank you very much for your help i appreciate that