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Can't 'Save' or 'Save As' in After Effects

Explorer ,
Feb 23, 2024 Feb 23, 2024

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Hello, I can't 'Save' or 'Save As' in After Effects.

 

I've tried ctrl+s, ctrl+shift+s, and then nothing happens. In the Adobe After Effects Auto-Save, it isn't saving new versions of the file. When I save, it runs the function but doesn't actually do anything & won't create a new version of the file. The auto-saves are a day old now, since I haven't X'd out of the project, hence they're not updating there either.

 

I've tried purging all memory & disk cache & it didn't work. 

I don't want to X out of the project to uninstall AE & reinstall because I'll lose a day of work.

I've tried "save as copy" and it didn't do anything either.

 

Thanks,

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correct answers 1 Pinned Reply

Adobe Employee , Feb 23, 2024 Feb 23, 2024

What version of After Effects are you on? 

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Adobe Employee ,
Feb 23, 2024 Feb 23, 2024

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What version of After Effects are you on? 

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Explorer ,
Feb 23, 2024 Feb 23, 2024

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Hello, I'm on version 24.1.0 (Build 78)

 

 

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Adobe Employee ,
Feb 23, 2024 Feb 23, 2024

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Thanks. There was an issue a year or so ago with a missing Save option but if you're on 24.1, then that's not the issue. A couple of ideas are below but as AE is not giving you any error messages, I'm not confident there is a path out of this that saves your work.

 

Try going to the Creative Cloud Desktop app and see if you're still signed in. Just a thought that somehow AE thinks you're signed out. Don't sign out if you're not that, that could also cause AE to quit on you. 

 

You could also try a File -> Dependencies -> Collect Files... and see if AE can generate a new project for you.

 

If you do a Save As 23.* did that create anything for you? 

 

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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Hey Jenkmeister, 

 

I went & uninstalled AE, reinstalled, updated to version 24.2.1 (Build 2), & I've continued to have this issue not being able to save or save as. I keep losing days of work, would you have any suggestions? 

 

Also, other system specs are:

AMD Ryzen Threadripper 5975 32 core

256GB RAM

SSDS

2x NVIDIA 4090s

Drivers have been updated, windows has been updated

 

Thanks

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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I believe I found the solution to my issue, I have a composition that when I duplicate it, I am no longer able to save the file; it must have a bug in it, so I screenshotted the layers I needed, reopened the file, created a new composition from scratch, and rebuilt that particular comp, & now it saves just fine. Hope that helps lead anyone else in the right direction who has this issue

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