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Can't see Comp Screen

New Here ,
Dec 11, 2024 Dec 11, 2024

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Hello, I just installed After Effects 2025 and opened it to start a new project and for some reason, I can't see my comp screen at all. I created a new composition but the Panel shows nothing but black. Even if I add elements to the comp, I can't see anything. I'm a total beginner at After Effects, please help me solve this. Thank you! 

 

Screenshot 2024-12-11 135701.png

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Error or problem , How to , User interface or workspaces

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Adobe Employee ,
Dec 11, 2024 Dec 11, 2024

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Try the follwoing steps:

1) Close After Effects
2) Go to the Device Manager (Run >> devmgmt.msc)
3) Select Display Adapter, Right click on  the "Intel UHD graphic card".
4) Select "Update Driver"
5) Select "Browse my Computer"
6) Select "Let me Pick from a list of available drivers on my Computer".
7) Select "Microsoft Display Adapter".

8) Launch After Effects

 

Let us know how it goes.

 

Thanks,

Nishu

 

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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You can try:

• Purging the cache. 

     1. Edit > Purge > All Memory and Disk Cache

 

• Deleting Preferences

     1. Go to the Preferences dialog, called Setings on Mac. After Effects > Settings > Startup & Repair (mac) or Edit > Preferences > Startup & Repair (win)

     2. Reset All Preference to Defaults button. This will restart AE

 

• Set the Comp panel magnification to Fit.

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