Cancelled subscription

[SimplyZoe270664554x2d]

So, I have paid an early subscription cancellation fee as my daughter no longer uses the After Effects app. But I have recently had a monthly payment taken out, AFTER I'd already paid the cancellation fee. Can anyone explain this to me please, because I cannot find a way of blocking this payment and it is coming out of my Credit Card. HELP!

[Mylenium · Accepted solution]

Unfortunately we can't help you with such issues. You have to contact sales support directly by web chat, mail, phone or the @AdobeCare Twitter handle.

Mylenium 

[SimplyZoe270664554x2d]

I'll check out the Twitter link. Appreciate the reply.