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Cancelled subscription

New Here ,
Nov 10, 2022 Nov 10, 2022

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So, I have paid an early subscription cancellation fee as my daughter no longer uses the After Effects app. But I have recently had a monthly payment taken out, AFTER I'd already paid the cancellation fee. Can anyone explain this to me please, because I cannot find a way of blocking this payment and it is coming out of my Credit Card. HELP!

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LEGEND , Nov 10, 2022 Nov 10, 2022

Unfortunately we can't help you with such issues. You have to contact sales support directly by web chat, mail, phone or the @AdobeCare Twitter handle.

 

Mylenium 

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LEGEND ,
Nov 10, 2022 Nov 10, 2022

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Unfortunately we can't help you with such issues. You have to contact sales support directly by web chat, mail, phone or the @AdobeCare Twitter handle.

 

Mylenium 

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New Here ,
Nov 10, 2022 Nov 10, 2022

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I'll check out the Twitter link. Appreciate the reply.

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New Here ,
Dec 10, 2023 Dec 10, 2023

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my plan cancel

 

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