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Cannot drag from project pane to timeline

Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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It is extremely unfortunate that I need to make this post. I have done EVERYTHING imaginable and recommended to fix my issue yet it still persists. I cannot drag files from the project pane into my timeline. This issue occurs with all file types. I have removed and disabled all of my plugins. I have installed and reinstalled after effects. I have reset my workspace. I have installed the most recent NVIDIA GPU studio driver. My after effects is up to date! I cannot believe that an application I have been using since 2016 is virtually unusable. This is really disappointing to me. Adobe may lose a long-term subscriber. 

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correct answers 1 Pinned Reply

Adobe Employee , Aug 07, 2023 Aug 07, 2023

Hi @Jenna31526225pm66,

Thank you for reporting this issue, sorry to hear you're experiencing this. What version of After Effects are you using? And did the failure start with an update of AE or of the OS?

 

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team  

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi @Jenna31526225pm66,

Thank you for reporting this issue, sorry to hear you're experiencing this. What version of After Effects are you using? And did the failure start with an update of AE or of the OS?

 

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team  

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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I am using version 23.5. This issue arose after not using AE for about a month and a half, during that time I believe there may have been an update. 

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Thank you, @Jenna31526225pm66. Would you be able to provide a screen recording of what happens when you try to drag from the Project panel into the Timeline? Does dragging assets into the Composition panel, rather than the Timeline, work instead?

 

Thanks again,

- John, After Effects Engineering Team  

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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Hello, this issue is still persisting. I just took a screen recording for you, but unfortunately, I am unable to post it here. Why I have to upload a link to a video file rather than import the file is a bit odd to me. Where am I supposed to post my recording for you to be able to see it? 

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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Sorry about that. You can upload to a video streaming site or to the cloud and share the link here.

Looking forward to your response.

 

Thanks,

Nishu

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Adobe Employee ,
Apr 14, 2024 Apr 14, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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