Cannot install - You already own After Effects

[umuthasanoglu]

I cannot download after effects, It only shows "free trial" or "buy" options on creative cloud app, but I have After Effects on my plan. When I try to purchase, it gives an error: "This purchase is not supported. You already own After Effects." But I cannot use After effects.

[Peru Bob · Accepted solution]

Try signing out and then back in to the CC app.

If that doesn't work, try resetting the CC App:To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[umuthasanoglu]

Thank you very much, it worked.

[Peru Bob]

You're welcome. 

[nishu_kush]

In addition to the expert's suggestion, you can try the steps outlined in the following article: https://adobe.ly/3LqHzVO

Let us know how it goes.

Thanks,
Nishu