Cannot open After Effects 2022 despite following the instructions of previous advises

Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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Screenshot 2022-07-07 at 19.04.19.png

Hi all,

 

I've tried both uninstalling, installing Creative Cloud, and changing Document settings to Read & Write only.

 

Can anyone advise on this?

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Enthusiast ,
Jul 07, 2022 Jul 07, 2022

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Have you seen this thread? There are a couple different solutions that people have found.

 

https://community.adobe.com/t5/after-effects-discussions/the-common-extensibility-platform-cep-suite...


~Jake

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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Yes sadly so 😞 

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi daphnetsanggraphics,

 

Welcome to the community and Sorry for your issue.

What's the version of After Effects you're using? Try enabling the root user account on your mac and running After Effects in it.

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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Hi Nishu

 

The version I'm using is After Effects 22.5, I've tried enabling the root user and still doesn't work. 

 

😞

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Community Beginner ,
Jul 09, 2022 Jul 09, 2022

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LATEST

UPDATE:

 

A solution I found is that I have set up another user account on my macbook, then from the new user account I downloaded CC and After Effects and it was a success!

However, in my original main account, I still cannot open AE. So from now on, I will use the new account for After Effects and other design-related applications. Hope this will help those that tried all of the methods mentioned.

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