cannot open after effects 2022

New Here ,
May 03, 2022 May 03, 2022

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I haven't opened After Effects in a while, I tried launching the app today realizing that it has already been updated to After Effects 2022. Many times I tried to launch it but before even opening it, a warning sign pops up and says "loading crash log, might take a few minutes" I press ok and the application closes. I've waited and done this a few times but the app still cannot open or even load. Please help. 

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Error or problem , Freeze or hang , Performance

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New Here ,
May 03, 2022 May 03, 2022

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Screen Shot 2022-05-03 at 23.11.01.png

this is what it looks like. 

I'm using Macbook Air, macOS Catalina. 

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi Faith Asher24300049cqpb,

 

Sorry for the crash.

Please check out the following post: https://community.adobe.com/t5/after-effects-discussions/after-effects-22-3-and-22-4-startup-crash-o... 

Let us know if it helps.

 

Thanks,

Nishu

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