CANT review and frame is freezing

[kimmmi kim]

hello so I can't really review my edit and I tried everything atp anyways I tried to review my edit once I was done in full but then at a specific frame it started to freeze and I tried going back to the first frame but it doesn't work and it would just show the specific frame idk maybe it's my preferences but I tried to reset it but it didn't work like when I did control + Alt + shift it didn't pop up and I tried following a tutorial in YouTube to reset AE but that didn't work 

pls help me ASAP 

[jenkmeister]

What version of AE are you running? The icon looks like a fairly older version which will make debugging and fixing this very difficult. Can you upgrade to AE 23 or 24? 

[֑nubnubbud]

ahaa another cs6 enjoyer. I salute thee.

[kimmmi kim]

I use AE 2020 

[kimmmi kim]

is it better if I update to AE 2022 

[Liza33208599zwzl]

When working in AE, if the program freezes at a specific frame and going back to the first frame doesn't resolve the issue, it can be frustrating. It's possible that your preferences might be causing this problem, but attempting to reset them using the Ctrl + Alt + Shift keyboard shortcut didn't work as expected. If following a YouTube tutorial for resetting AE didn't solve the issue either, you may want to consider other troubleshooting steps. First, ensure your software is up to date and your system meets the program's requirements. You might also want to try clearing cache files or checking for any problematic effects or plugins in your project that could be causing the freezing. Additionally, closing any unnecessary background processes on your computer may help improve performance and resolve the freezing problem

[nishu_kush]

Did the suggestion above help?
Feel free to reach out. Moving this thread from Bugs to Discussions for now.

Thanks,
Nishu