Cant't write to font cache directory

New Here ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

Hello!

It is not possible to get Ae to work. Uninstalled, installed, same problem.

Best...

Stefan

default19dr8lrgeh1h_0-1654090432706.pngdefault19dr8lrgeh1h_1-1654090447474.pngdefault19dr8lrgeh1h_2-1654090462276.png

 

TOPICS
Crash

Views

53

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

Without any actual system info we can't really tell you much. From permissions issues on the folders to technical problems with the font rendering this could be anything. The first thing to do would be to delete the Adobe and Windows font caches in safe mode and then also check the graphics driver, system DPI setting and so on. also of course weed out any unnecessary fonts you may have added. A single "bad" font can totally mess up things.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

Thank you, Mylenium.

After trying various things, I had the idea this morning to start Ae with administrator rights. And see, it starts up. And then it also starts without administrator rights. But that didn't solve my real problem: Premiere needs Ae in the background when using Motion Graphics and still claims that Ae is not installed (it's running right now, as you can see).

Stefan

default19dr8lrgeh1h_0-1654151741968.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

Hi default19dr8lrgeh1h,

 

Great troubleshooting!

Can you try changing the permissions as instructed in the following article: https://helpx.adobe.com/ie/x-productkb/multi/preferences-folder-read-only-error.html

If it doesn't help, create a new user account (for testing) and see if After Effects is working in it.

Let us know how it goes.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

LATEST

Thanks Nishu,
The problem is that Ae itself is running. However, I have checked/set the permission in all the folders, but Premiere still reports the following:

1. Shows progress bar at 15% for ~1 minute

default19dr8lrgeh1h_0-1654178976061.png

2. then this:

default19dr8lrgeh1h_1-1654179081358.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines