Changes made to composition are not visible in composition viewer

[theTallest77]

AE v23.4

Monterey 12.6.6

Mac Pro (2019)

3.5 GHz 8-Core Intel Xeon W

48 GB 2666 MHz DDR4

AMD Radeon Pro W5500X 8 GB

Since updating to 23.4, any time I make a change to any element of a composition (such as updating text or adjusting the scale/position of an image layer), the change will be made, but it won't be visible in the composition veiwer. I've confirmed this by making the change and seeing the change reflected in the linked composition in Premiere. Rebooting and doing a cache clear fixed the issue, but only temporarily. 

This is massively impacting my productivity. Has anyone else encountered this issue?

[JohnColombo]

Hi @theTallest77

Thank you for reporting this issue, sorry to see this is affecting your productivity. Does the issue persist if you disable hardware acceleration for the Composition panel? That option is located under Preferences > Display > Hardware Accelerate Composition, Layer, and Footage Panels.

Does the issue occur across all projects or only certain ones? And are any third-party plug-ins installed?

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

[theTallest77]

This occurs on all AE projects I've tried to edit. No third party plugins are being used. Disabling hardware accel didn't work.

We work remotely and we access our content on a remote AWS server via VPN, so there's always been a fair amount of lag that we've gotten used to. This is different in that the changes simply don't happen and I have to force them to happen by doing a cache clear.

[JohnColombo]

Thanks for that additional info @theTallest77. Even though no third-party plug-ins are being used, are any installed? Plug-ins can affect performance even if they aren't being used in a project. The same is true of any third-party panels or extensions (in the Window > Extensions menu).

When you work remotely, do you remotely view another machine or do you only source media from a server? In either case, are you able to try working locally or with local media and see if the problem persists? Any additional details about what clients or protocols are being used may be helpful here.

Thanks again,

- John, After Effects Engineering Team 

[theTallest77]

I can confirm I have no third party plugins installed currently. The media is accessible via a mounted share, and we edit locally. I've tried transferring the AE project to my desktop and the issue persists.

[theTallest77]

Going to keep this thread alive in the hopes that someone else is experiencing this issue, but it seems like I might be the only one. 

Some additional info:

1) It would appear that not only are any changes I make not visible in the comp viewer panel, but any time I make a change to anything in the comp, the viewer freezes on that frame. AE itself does not freeze, but whatever frame is showing when I make a change is the frame I see, regardless of where I put the CLI on the timeline.

2) I tested this on an older iMac with a different GFX card and Big Sur with AE v23.4 and the same issue occurred there as well. AE v22 does not exhibit this issue.

[jeremys39402669]

this is definitely occuring to me too. I'm on a project created in 22, now updated and the text changes I make are not reflected in the composition viewer, nor, rather alarmingly, are they rendering out properly.

I'm on Win 10, 64GB ram, GT1080 up to date using the Studio driver.

[theTallest77]

I'm still encountering this issue months later, and it is now starting to affect other members of my team, which is starting to concern our managers. Happy to answer any other questions you may have, I am quite eager to resolve this.