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Collect files - doesn't prompt the pop-up (video)

Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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Hey folks,

The collect files function has stopped worked suddenly on 24.03 - as seen on the video even the pop-up doesn't show. Any ideas?

 

 

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correct answers 1 Pinned Reply

Adobe Employee , Dec 05, 2023 Dec 05, 2023

Can you try in Safe Mode and see if it works? (Preferences -> Startup & Repair -> Start in Safe Mode...). 

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Adobe Employee ,
Dec 05, 2023 Dec 05, 2023

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Can you try in Safe Mode and see if it works? (Preferences -> Startup & Repair -> Start in Safe Mode...). 

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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Thanks I did it, but nothing is changed, still the same as on the video 😞

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Actually managed to fix it somehow with this + reset of the addons. Thanks!

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