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Computer crashes when After Effects renders after 18.4.1 update

New Here ,
Sep 09, 2021 Sep 09, 2021

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AE: 18.4.1

OSX Catalina: 10.15.7

2019 iMac 128GB RAM

Everything was working very well until this last update.

My laptop can render the same files without crashing, same OSX.

Tried local files, turned off hardware excelleration, turned off GPU, re-installed Catalina, PRAM, permissions, everything. Even playing a single mov file in a comp does this.

It locks up and crashes entire machine. this happens when I try to render or RAM preview any file.

PLEASE HELP!

Thanks

Gary

 

TOPICS
Crash, Error or problem, FAQ, Freeze or hang, Performance

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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Open the Creative Cloud app, find After Effects and click on the three dots to the right of the Open button and select Previous versions, revert to the last build that was working. Problem solved for now.

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi Gary,

 

Sorry for your issue.

Are you using any third-party plug-in for After Effects? Have you considered clearing the media cache and resetting the preferences?

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Sep 12, 2021 Sep 12, 2021

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LATEST

Turns out its not After Effects specific, its happening all the time now...

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