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Crash au démarrage

New Here ,
Feb 16, 2023 Feb 16, 2023

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Bonjour, bonsoir.

Je rencontre un problème depuis une bonne semaine ou je n'arrive pas à lancer mon after effect sans que celui-ci crash en boucle. Je vous joins les screens de ce que le logiciel affiche !
J'ai vraiment besoin d'aide, after est mon logiciel de travail principal..

Merci d'avance !

 

crash1.pngcrash2.png

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Crash , Error or problem

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LEGEND ,
Feb 17, 2023 Feb 17, 2023

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Without any system info and possibly other details we can't tell you much. Start by deleting the preferences and try again.

 

Mylenium

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New Here ,
Feb 17, 2023 Feb 17, 2023

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J'ai déjà réinstaller en boucle rien n'y change.


Composants :

 

I5 10400F
32 Go RAM

MSI Geforce RTX 3060Ti

Windows 11

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Hi Margaux28064598c5zc,

 

Sorry for the crash.

Did you try clearing the preferences as mentioned by Mylenium? Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Reinstalling the app doesn't reset the preferences unless you choose to remove them while uninstalling. If it doesn't help, try launching After Effects as administrator (right-click After Effects icon and select Run as administrator).

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Feb 18, 2023 Feb 18, 2023

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J'ai déjà effectuer ce que vous me dites et ça ne change rien au fait que j'ai mon erreur. Je paye un abonnement pour que l'application ne fonctionne plus du jour au lendemain je n'apprecie pas trop ça !

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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Do you have any plugins installed that might be causing an issue?  Is your graphics card driver up to date?  Is your "My Documents" folder located on your computer or on a network?  Is the software installed on a local drive?

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New Here ,
Feb 19, 2023 Feb 19, 2023

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Le logiciel est installer sur un disque local, mon dossier mes documents se trouve que mon ordinateur j'ai ma carte graphique à jour je n'ai aucun plugins qui pose problème.. J'aimerais bien une solution ...

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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LATEST

When exactly does it crash? Does it crash at the splash screen or post launch? Do you see any crash logs? Could you try creating a new user account on your computer and opening After Effects in it?

Let us know how it goes.

 

Thanks,

Nishu

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