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Crash au lancement After effect et Media encoder

New Here ,
Nov 07, 2023 Nov 07, 2023

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Bonjour,

Impossible d'ouvrir After effects (24.0.2) et Media encoder (24.0.2) , blocage à l'ouverture sur "Initialisation de MediaCore"

Je suis sur Windows 11 avec carte graphique Nvidia RTX A5000

(voir fichier crash en PJ)

Quelqu'un a une idée pour résoudre mon problème ?

Merci beaucoup,
Anna

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correct answers 1 Pinned Reply

Adobe Employee , Nov 07, 2023 Nov 07, 2023

Please update or remove Trend Micro's anti-malware solution that you have installed. That is causing AE to crash on startup.

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Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Please update or remove Trend Micro's anti-malware solution that you have installed. That is causing AE to crash on startup.

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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