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Crash in Progress: Urgent help!

New Here ,
Jul 11, 2023 Jul 11, 2023

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I need help, my After Efferct crashes everytime that I tried to open the software. The following windows pop-up, before crashing:

 

0error.pngerror.png

 

I tried updating the software, it was already up to date. Then I uninstalled and reinstalled After Effects, but the program keeps crashing.

 

Can somebody please help me? it's urgent.

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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Hi sinensia,

 

Sorry to hear about the crash.

Please check out the following article and see if the suggestions help: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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