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Crash on start

Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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https://controlc.com/dd60189f

Hi guys, when I start the application it crashes. I tried uninstalling and reinstalling, cleaning up with Cloud Cleaner Tool but nothing.

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Crash

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correct answers 1 Correct answer

Adobe Employee , Jul 14, 2023 Jul 14, 2023

Were you using a Nvidia GPU before? Could you check if there are any Nvidia driver-related files left on your system?

Report back.

 

Thanks,

Nishu

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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Hi Gianluca31011723m30a,

 

Sorry to hear about the crash.

Could you share your system specifications (CPU, GPU, RAM, OS version)? Are you on Windows? If so, can you try updating your GPU driver?

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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I'm on windows

GPU Radeon RX550/550 Series
CPU AMD Ryzen 3 2200G with Radeon Vega Graphics
VRAM Radeon RX550/550 Series
RAM 16GB 2133 MHz DDR4 Memory
I updated GPU drivers

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Adobe Employee ,
Jul 14, 2023 Jul 14, 2023

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Were you using a Nvidia GPU before? Could you check if there are any Nvidia driver-related files left on your system?

Report back.

 

Thanks,

Nishu

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Community Beginner ,
Jul 16, 2023 Jul 16, 2023

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It worked, thank you very much!

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