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Crash on startup - Initializing MediaCore

New Here ,
Apr 26, 2021 Apr 26, 2021

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.3.0" clientVersion="2.3.0" applicationName="After Effects" applicationVersion="17.0" build="555" source="Windows-Client">
<time year="2021" month="4" day="26" hour="14" minute="37" second="33" timeoffset="60" timezone="ora legale Europa occidentale"/>
<user guid="bbc5a155-561e-4af7-857f-aa8dec0c5ec4"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="it-IT" oslanguage="it-IT" ram="16334" machine="AMD Ryzen 5 3600 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3600 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5700" description="AMD Radeon RX 5700" driverDate="20210413000000.000000-000" driverVersion="27.20.21002.112" videoModeDescription="1920 x 1080 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_0B361002&#38;REV_C4&#92;6&#38;14E6D3C5&#38;0&#38;00000019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x0000000004E44F1F" symbolname="dvaappsupport::IMSConnection::FetchAccounts"/>
<stackStatement index="2" address="0x0000000002BA6896" symbolname="EACL::UtilsIMS::FetchAccessTokenAsync"/>
<stackStatement index="3" address="0x00000000028427AC" symbolname="EACL::operator=="/>
<stackStatement index="4" address="0x0000000002955195" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="5" address="0x00000000029534AA" symbolname="EACL::ExportFeatureSettings::ShouldUseAdvancedWorkflow"/>
<stackStatement index="6" address="0x0000000002954093" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="7" address="0x00000000029550ED" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="8" address="0x0000000002993474" symbolname="EACL::Initialize"/>
<stackStatement index="9" address="0x000000000DFB9FCE" symbolname="EAMedia::Initialize"/>
<stackStatement index="10" address="0x000000000BE07AD5" symbolname="PREM_Birth"/>
<stackStatement index="11" address="0x00000001817A7596" symbolname="NIM_SetCmdName"/>
<stackStatement index="12" address="0x000000018174F0C5" symbolname="CEggApp::BirthPkgGrpD"/>
<stackStatement index="13" address="0x000000018175671D" symbolname="CEggApp::IEggApp"/>
<stackStatement index="14" address="0x0000000181710CED" symbolname="CEggApp::CEggApp"/>
<stackStatement index="15" address="0x0000000181777D79" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="16" address="0x00000001812B2283" symbolname="AEWinMain"/>
<stackStatement index="17" address="0x000000014000265B" symbolname="unknown"/>
<stackStatement index="18" address="0x0000000140003502" symbolname="unknown"/>
<stackStatement index="19" address="0x000000014000394E" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FFCD3F07C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="21" address="0x00007FFCD5E4D4D1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000004EC4450"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000431128C0"/>
<register name="RSI" value="0x00000000431128C0"/>
<register name="RDI" value="0x0000000000BFDAA8"/>
<register name="RSP" value="0x0000000000BFD9E8"/>
<register name="RBP" value="0x000000004912BF60"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

 

Here's the full crash report. Everytime i just start up the program, it gives me this crash error always when "initializing mediacore". Already deleted preferences, updated GPU...

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Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Try another graphics driver. The one you use is super-fresh and may contain game-centric optimizations that are compatible with professional desktop apps. You may need a different version. Also consider reinstalling the MSVC 14 runtimes directly from Microsoft. You also sem to have some weird issue with a network or security token.

 

Mylenium

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