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Crash when clicking on the "open project" menu

New Here ,
Aug 01, 2024 Aug 01, 2024

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Hello,

 

I have been experiencing crashes ion all my Adobe software (AE, Premiere, Media Encoder...) when cliking on the "open Project" menu.

I don't even reach the selection of a project since the "open project" menu freezes and AE then crashes.

I have cleared the cache, rest preferences, unistall/re install AE, even the Creative Cloud app, updated my gpu drivers... Nothing helped.

 

Any idea what could be happening?

 

Thanks,

Vincent

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correct answers 1 Correct answer

Adobe Employee , Aug 01, 2024 Aug 01, 2024

Thanks for sharing the screen recording, Vincent. It could be user account permissions related. Try running the app as administrator (right-click its icon and select Run as administrator). If that doesn't help, try changing permissions as instructed in the following article: https://adobe.ly/3ynbtns

Let us know how it goes.


Thanks,
Nishu

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Adobe Employee ,
Aug 01, 2024 Aug 01, 2024

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Thanks for sharing the screen recording, Vincent. It could be user account permissions related. Try running the app as administrator (right-click its icon and select Run as administrator). If that doesn't help, try changing permissions as instructed in the following article: https://adobe.ly/3ynbtns

Let us know how it goes.


Thanks,
Nishu

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New Here ,
Aug 01, 2024 Aug 01, 2024

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Thanks a lot Nishu,

 
Running as administrator indeed fixes the crash problem.
I'll go through the instructions you provided to fix it permanently.
 
Best,
Vincent

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Adobe Employee ,
Aug 01, 2024 Aug 01, 2024

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Glad to hear that it helped. Let us know the results.

Moving this thread from Bugs to Discussions.

 

Thanks,
Nishu

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