crash

Explorer ,
Aug 14, 2022 Aug 14, 2022

Copy link to clipboard

Copied

when i open my after effects it crashes! it does the loading screen and then crashes!

i have put the crash report below which tells u everything! 

TOPICS
Crash

Views

37

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Aug 16, 2022 Aug 16, 2022

UPDATE: reinstalled after effects and it worked

Likes

Translate

Translate
Community Expert ,
Aug 14, 2022 Aug 14, 2022

Copy link to clipboard

Copied

Apparently it tries to launch in intel mode rather than native M1 mode. Right-click on the application package and in the file info check which launch mode it is set to. Turn off the Rosetta 2 emulation if active.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 15, 2022 Aug 15, 2022

Copy link to clipboard

Copied

hey, so i turned off roesetta and it still crashes

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

Copy link to clipboard

Copied

Hi Big25426211zown,

 

Sorry for the crash.

Could you share your system specs? Do you use any third-party plug-ins for After Effects? To start, please try resetting the preference of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know if it helps.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

LATEST

UPDATE: reinstalled after effects and it worked

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines