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Crashing As Soon As I Open After Effects

New Here ,
Apr 07, 2021 Apr 07, 2021

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Yesterday I was working on a project and all of a sudden AE crashed. I've never had major AE crashing issues before. I updated AE and my operating system, but it didn't help.  My project stays open for about 5 seconds before AE crashes every time I try to access it. 

 

These are the errors messages I'm getting: 

 

Last log message was: <123145536425984> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2: old=00000000-0000-0000-0000-000000000000, new=30d53bdd-c926-44a9-99c2-f1ccd8aa8c91, new-ts=177160

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Last log message was: <123145413971968> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2: old=00000000-0000-0000-0000-000000000000, new=1fcb710d-cbd8-4d93-80d6-bfff3ff5bb2c, new-ts=175372

 

 

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Adobe Community Professional ,
Apr 07, 2021 Apr 07, 2021

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Manually empty out the cache folders. also open the project with capslock enabled to suppress rendering and refresh, then check for any obvious issues if possible like broken footage references and such.

 

Mylenium

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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Hi webgirlkathleen,

 

Sorry for your issue.

Is it happening while opening a particular project or any project you open? In which version of After Effects this project was created and what's the version of After Effects you're using? Also, what are your system specifications (CPU, GPU, RAM, OS)?

Let us know, we're here to help.

 

Thanks,

Nishu

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Try to import this project in a new project, and check if this can help you

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